The Mobile App for NiCE CXone
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NiCE CXone runs your contact center. Mobile One runs everything beyond it. We bring every field sales rep, private banker, home nurse, and service technician into the NiCE ecosystem. With our mobile app, you make every interaction outside the contact center count. Available on iOS and Android.
25K+
Onboarded users
5M+
Yearly interactions handled
Accross all our solutions on several CCaaS platforms
We're built for impact, beyond the contact center. And we care about your success.
Seamless mobile experience
An intuitive experience that empowers field teams to adopt NiCE CXone quickly, without heavy training or complexity.
60% faster deployment
Get up and running fast with a streamlined, ready-to-go setup and dedicated support, reducing time, cost, and effort.
AI-First
Designed to leverage AI from day one, helping organizations deliver smarter, more personalized experiences at scale.
One customer, one conversation. Your field workers live with your CX team inside the same journey. No dropped context, no parallel tools, no broken handoffs.
Compliance, without blind spots. The highest-risk conversations happen outside your contact center. Mobile One captures them all in NiCE, so your governance applies to every customer-facing role.
Train your AI on the full customer journey. Agentic orchestration is only as smart as its data. Mobile One streams every field interaction into NiCE AI, not just the 30% your contact center sees.
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot to ensure no context is lost
Discover Mobile One
An intuitive mobile experience for NiCE CXone that your field employees will love.
Industry use cases
Mobile One provides benefits in almost every industry. Key industries highlighted below.
Financial services
Gain industry compliance by recording all interactions for private bankers, relationship managers and branch workers.
Healthcare
Plug your field doctors and nurses into your CCaaS, ensuring patients receive the right care at the right time.
Insurance
Take control over your customer communication by onboarding your claim handlers and insurance experts in the field.
Automotive
Get your salespeople, showroom workers and service center on NiCE to stay close to your customer at any time.
Retail
Empower your retail shop workers to take calls when it's quiet in the shop or help local customers with a product question.
Utilities
Save costs by onboarding your field technicians to efficiently communicate with customers and the central teams.
Pricing that’s simple, predictable, and all-in.
Monthly subscription pricing on a concurrent basis including support. Minimum 10 users. All billing and contracting processed through AWS marketplace.
